A Lesson I Forgot (New Video)

Following up on the effectiveness/efficiency episode from last week, here’s a bit about a lesson I re-learned recently: how to be a bit more efficient with office work …

I keep trying to do better!

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Related Videos:
Don’t Sacrifice Effectiveness for Efficiency
Just Doing Our Best
We Are All Unfinished Products

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New Video: Just Doing Our Best

On Independence Day this year, I had the opportunity to experience glass-blowing — something I’d wanted to do for a long time, but not something I was prepared to do on my own. I would have failed miserably, and possibly done a good bit of damage even with my best efforts, if I had not had supervision, coaching, and expert guidance.

And, having this week learned that my best efforts in another endeavor were woefully inadequate, I recalled that Dr. W. Edwards Deming often said we were being “ruined by best efforts.” It’s not too hard to imagine how bad things might be in other areas of life — in business, in education, in the military or the government or the church — if everyone was doing their best but no one knew what they should do or how to do it.

So, in this episode, we look at glass-blowing, best efforts, and lessons learned from failure.

What do you think? Can we be “ruined by best efforts”?

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You May Also Like:
– Video: Perspective and Self-Improvement
– Video: Public Speaking Tip: Stand Up, If You Can
My YouTube channel

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Looking at Education as a System

Here’s a brief (5 minutes and change) video rundown of systems thinking and education, with a little take on why effectiveness is better than efficiency:

Do you think the education system near you is optimized to accomplish its overall goal, or do the internal components sometimes fight against each other to the detriment of the whole? Understanding how the pieces fit together is a good first step to getting the whole thing to work more effectively.

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Related:
– I cover the idea of education as a series of transformative processes in chapter 1 of Quality Education: Why It Matters, and How to Structure the System to Sustain It
– The debut episode of “Between the Black & the White” presented The Musashi-Heinlein School
– “Between the Black & the White” Series Introduction (extra episode)
– “Between the Black & the White” Host Introduction(extra episode)

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Zombie Blog Post: Always and Never — Best Efforts and Expectations

(Nothing horrific here: a “zombie” post only in the sense of coming back from the electronic dead.)

Here again I’m reprising an old blog post that I particularly like. It was published on this date in 2012 on the old NCSU-IES blog.*

I wrote the post in response to two items on another blog, in which Dr. Bret L. Simmons waxed eloquent on things we should “always” or “never” do to be successful leaders. I’m usually not a fan of absolute statements like that, but I found some good things, as you’ll see:

I encourage you to read both lists — Dr. Simmons on “Always” and Dr. Simmons on “Never” — because I’m just going to comment on a few parts.

One item from the “always” list that really resonates with me is, “Always show up on time, well prepared, and give your best effort.”

I find that the better I prepare the better I’m able to give my best effort; however, all too often, I disappoint myself. The outcome doesn’t match my expectation, so I suspect the effort wasn’t really my best. But I’m reminded of Dr. W. Edwards Deming‘s frequent challenges to his audiences that anyone who was not putting forth best efforts should stand and be recognized. No one did, of course, because so long as we’re sincere the effort we expend will be the best we can bring at that time and place. Best efforts don’t guarantee the best results.

I also find that my attempts to show up on time and prepared influence my expectations, such that I expect others to also show up the same way. Unfortunately, we have a phenomenon around here called “Cary Time,” in which chronological starting time is more a suggestion than a requirement (or, for fans of either Ghostbusters or Pirates of the Caribbean, it’s more a guideline than a rule). This brings up another item from the “always” list — “Always expect the best but prepare for the worst” — which fits well with one from the “never” list: “Never apologize for having reasonable expectations of other people.”

Dr. Simmons also recommends, “Never make excuses when you fail to meet the reasonable expectations of others,” which along with the previous item presupposes that we agree on the reasonableness of those expectations. We might differ in our idea of what a “reasonable” expectation is, and I suppose I might be guilty of having higher-than-reasonable expectations. Perhaps I should apologize for that, but I’m not going to — instead I’ll try to apply another of Dr. Simmons’s recommendations: “Always maintain perspective.”

Which seems a reasonable point to close. I don’t know how much value there is in long lists of things to “always” or “never” do, or even in blog posts about such lists, except that they may help us think about things a little differently and take stock of how we’re doing.

We’re doing our best, and I hope we’re doing well.

Perpetual
Always? Never? When is it, anyway? (Image: “Perpetual,” by Ghetu Daniel, on Flickr under Creative Commons.)

In some ways my blogging today is all of one accord, since my post this morning — Don’t Expect Instant Transformation — also discussed the topic of expectations. I’m gradually learning how to give myself a bit more grace when it comes to tempering my expectations of myself, and trying to put into practice advice I first learned a quarter century ago: not to “let perfect be the enemy of good.”

That’s sound advice for all of us.

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*Readers who have fought these zombie blog posts before may recall that the old IES blog unfortunately no longer exists.

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Cover Reveal for the New Edition of ‘Quality Education’

I shared this with my newsletter subscribers a couple of weeks ago,* but here’s the cover to the completely revised and updated edition of Quality Education, which will be available as soon as we work out a few last details.

Cover design by Christopher Rinehart. (Click for larger image.)

 

The full title of the book is Quality Education: Why It Matters, and How to Structure the System to Sustain It, and it’s updated and completely restructured from the original edition. That version was published in the early 1990s by the American Society for Quality Control, and was one of the first books to apply the organizational and operational principles of continual improvement to the educational system.

The book presents education as a transformative process and covers expectations, roles, and inhibiting factors for parents, students, teachers, and administrators. With special emphasis on the quality philosophy of Dr. W. Edwards Deming, the text adapts Deming’s systems flowchart, Plan-Do-Study-Act cycle, and “14 Points” to the problems and processes of education.

The book also examines education’s customers, differing definitions of quality with respect to education, and the failure of well-intentioned reform efforts such as the “National Education Goals” (also known as “Goals 2000”) of the late 1980s. It includes chapters on programs for gifted and talented students, values education, and curriculum and other standards, and presents strategy ideas and discusses leadership required to develop and sustain quality education.

As we get closer to releasing the final version into the world, I’ll post updates!

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*Yes, if you subscribe to my newsletter you will get news like this before anyone else, too.

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Upcoming ASPJ Article

Sometimes I think I should stick with non-fiction. I received word that my brief article, “The Mission Matters Most” is scheduled to appear in the Fall issue of Air & Space Power Journal (the USAF’s professional journal).

A couple of years ago, ASPJ published my article, “How the Air Force Embraced ‘Partial Quality,'” which generated some discussion and eventually a review/rebuttal in the Fall 2007 issue. This new article is something of a rebuttal to the rebuttal, which is what “The Merge” section of the journal intends:

In air combat, “the merge” occurs when opposing aircraft meet and pass each other. Then they usually “mix it up.” In a similar spirit, Air and Space Power Journal’s “Merge” articles present contending ideas.

Anyway, here’s an excerpt:

I read with interest Randall Schwalbe’s critique …. [which] is well thought out but somewhat misses the point.

… Mr. Schwalbe made the statement [that] the “fundamental flaw” (p. 16) of my article was that I had confused “quality with process improvement.” That my article dealt with the way the USAF implemented quality improvement ideas in the late 1980s and early 1990s, and attempted to show that the ideas themselves were sound but the execution flawed, did not seem to come through: my execution, apparently, was itself flawed.

… more salient to this discussion, the commercial success of Toyota, Ford, or Motorola, etc., is not the best argument for convincing the military that these new tools and techniques are germane to their mission. Obviously I did not make that point clear enough in my original article, so let me reiterate: for the rank-and-file to see Lean or any other improvement effort as vital to their service’s continued success, these efforts must be adapted to the core military mission as much as (if not more than) they are adapted to ancillary functions.

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Underperforming … the Story of My Life

Best of the Web Today pointed us to this article from The Boston Globe, which reported that administrators, principals, and teachers in Massachusetts are agonizing over the impact to morale of labeling schools “underperforming” or “chronically underperforming” that generate poor test results.

We can only hope that those administrators, principals, and teachers agonize half as much over why their schools turn out so many graduates (and non-graduates) who read poorly, figure poorly, and reason poorly compared to the numbers of graduates they turn out who read, figure, and reason well. Inasmuch as (to give them the benefit of the doubt) they presumably are doing their best, they have a point: hanging a label promotes more shame than improvement, because the label itself doesn’t explain how to improve.

Who among us hasn’t experienced the difficulty of doing one’s best without knowing exactly what to do or how to do it? We might label ourselves as “underperforming” or worse, but if we’re serious about what we’re trying to do we will find someone to teach us what to do and how to do it well. If we’re not serious, we should look for something else to do.

My writing career is like that. Some things I do pretty well, others not so well at all. So I seek out people who, hopefully, will help me overcome my weaknesses; which is why, in six weeks, I’ll be in Utah at Dave Wolverton’s writing workshop.

I hope those educators can do the same: admit their weaknesses, and find real experts who can help them overcome those weaknesses. But as long as these things have been going on (far longer than the decade-and-a-half since my book came out), I don’t have a lot of hope.

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