New Video: Just Doing Our Best

On Independence Day this year, I had the opportunity to experience glass-blowing — something I’d wanted to do for a long time, but not something I was prepared to do on my own. I would have failed miserably, and possibly done a good bit of damage even with my best efforts, if I had not had supervision, coaching, and expert guidance.

And, having this week learned that my best efforts in another endeavor were woefully inadequate, I recalled that Dr. W. Edwards Deming often said we were being “ruined by best efforts.” It’s not too hard to imagine how bad things might be in other areas of life — in business, in education, in the military or the government or the church — if everyone was doing their best but no one knew what they should do or how to do it.

So, in this episode, we look at glass-blowing, best efforts, and lessons learned from failure.

What do you think? Can we be “ruined by best efforts”?

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